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Returns Process

We offer free tracked returns via Royal Mail 48 for damaged or faulty goods. Please follow the link below to generate a returns label via the Royal Mail website.


Once you have a label, please drop the package off at your local post office (UK). We will not be able to start the refund the process until we have the items back.

If you return something due to it being unsuitable for purpose or you are not satisfied with the product, you will need to pay the postage costs to return it to us.

Please contact info@velovitality.co.uk if you have any questions.

Please return all goods to :

Velo Vitality
90 Lustrells Crescent, Saltdean, East Sussex BN2 8FL

All refunds will be processed the day they are received at the above address and can take 2-3 working days to appear on your statement.

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